FAQs

How can I make a reservation?

When you find the Orlando vacation rental home that you want, you can either book the home on-line or speak to one of our reservationists at 1-877-389-9220. If all reservationists are busy, please leave a voicemail and we’ll get back to you within 24 hours. If you have questions outside of business hours, send us an email and we’ll get back to you promptly!

When making your reservation we require a deposit that is applied to your rental cost. The deposit amount varies from property manager to property manager. As you are booking the Orlando vacation rental home, it will confirm to you how much it requires as the deposit.

The remaining balance is processed 30 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.

 

When is check-in & check-out time?

Check-in time is after 4:00 pm. As we want to make sure that everything is in good order to make your stay enjoyable, please be aware that you will not have access to your Orlando vacation home until after that time. However, upon request an early check-in of 12:00 pm may be arranged based on availability. An additional fee of $75 (+ tax) will apply to secure an early arrival.

Check-out time is at 10:00 am. Again, to make sure that everything is pleasant and enjoyable for those arriving after your departure; we ask that you please depart the Orlando vacation rental home by 10:00 am on the date of your check-out. Upon request, a late check-out of 2:00 pm may be arranged based on availability. An additional fee of $75 (+tax) will apply to secure a late departure.

 

Is the home or condo I see on the Internet the one I get?

Yes, if you book a specific property on this website, that is the specific property you will be staying in. We believe that this way you will be happy with your Orlando vacation home

 

Does my Orlando vacation home have a private pool?

Yes, all of our single family homes have a private pool in the back yard. The condos and townhomes offer a community pool within their resort but do not have a private pool.

 

What are your office hours?

Our office hours are from 9:00 am to 5:00 pm Monday through Friday. Please note that our office address is NOT a check-in location. We are available by email at all times and you can expect a response within 24 hours.

 

Where do I get the keys for my Orlando vacation rental?

Prior to your departure from home, you should have received an email with your arrival instructions including directions to your Orlando vacation rental home. If you have not received this email at least 72 hours prior to your arrival date, please check your spam or junk folder first. If you still can’t find it, please email us immediately!

Or you can call 877-389-9220. Please leave a voicemail with your phone number and the name of the person the reservation was made in. If you don’t leave a message, we will not know that you have called.

Please note that our office address is NOT a check-in location.

 

How will I receive my confirmation and arrival instructions from Orlando Vacation Rental Homes?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain orlandovacationrentalhomes.us to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect an email with final confirmation and arrival instructions after your final payment has been processed.

 

What is the Property Protection Fee?

There is a Property Protection Fee applied to each reservation and this is non-refundable. Depending on the size of the home you rent, the fee will be between $99 and $299. The Property Protection Fee is a damage waiver that will cover up to $500 for accidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs that will be charged to the credit card on file. You will accept this condition of rental during the registration process.

 

What is your change/cancellation policy?

If you need to change your reservation, please contact us as soon as possible. Depending on what your change is, we may be able to handle it without much trouble and no charge to you. If there will be any fees involved, you will be notified prior to us accepting any change to your Orlando vacation home rental reservation.

For reservations that have a deposit, partial or full payment made by credit card, there will be a minimum cancellation fee of $100 to cover credit card processing fees.

If you must cancel your reservation, please contact us as soon as possible. A cancellation within 45 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

 

What will we be responsible for when we check out?

We just ask that you lock up and put the key(s) back in the lock box or just pull the door closed if you used a code to open it. We ask you to respect that the Orlando vacation rental home belongs to someone just like you and that you treat it with respect.

 

Is this a time share offer?

Absolutely not! We are not affiliated with time share or time share resorts. The vacation homes and condos are owned by individual investors and the local property managers manage them on their behalf.

 

How long has Orlando Vacation Rental Homes been in business?

Orlando Vacation Rental Homes has been in the vacation rentals business for 12 years. Our company Ewing Enterprises, has done business as EE Bookings and updated our name to match our specific focus on and expertise on Orlando Vacation Rental Homes.

Check out our A+ Accreditation with the Better Business Bureau (BBB).

 

Do you allow pets?

We are pet lovers at Orlando Vacation Rental Homes. Some of our home owners do allow pets in their vacation homes. We first need to know the size and type of your pet so we can reconfirm with an owner that they will allow the pet in the home. There is a non-refundable pet fee chargeable at the time of booking. All pets traveling must be confirmed by us prior to your travel or the reservation will be invalid and all monies forfeit.

 

Is Orlando Vacation Rental Homes licensed by the state of Florida?

Yes, we are licensed by Orange county as a lodging provider and each home is licensed by the state to be rented as a short term rental property.

 

How close are the homes and condos to Disney World?

Every Orlando vacation home or condo that we rent is within a 30-minute drive of the Disney area. We offer a large selection of private pool homes and vacation condos close to Disney.

 

How do we get to the theme parks?

You will need to have a car to get from your Orlando vacation home to any of the theme parks in the area. The only other option would be for you to take a taxi to and from the parks which is quite expensive.

 

Can I smoke in the vacation home?

No, all of our vacation homes and condos are non-smoking. Smoking is permitted outside of the vacation home only. As all of the homes are individually owned, we ask your cooperation in this so the owners do not have to worry about it. If you do smoke in the home, there will be a deep-cleaning charge made to your credit card and you will be asked to vacate the home immediately.

 

How many people are allowed to stay in each home?

By Florida state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

The following outlines the maximum occupancy for each Orlando vacation home, unless otherwise posted:

·         2 bedroom sleeps maximum of 4

·         3 bedroom sleeps maximum of 6

·         4 bedroom sleeps maximum of 8

·         5 bedroom sleeps maximum of 10

·         6 bedroom sleeps maximum of 12

·         7 bedroom sleeps maximum of 14

·         8 bedroom sleeps maximum of 16

·         12 bedroom sleeps maximum of 26

 

Is there air conditioning and heat?

Yes, all of our Disney vacation homes and vacation condos have central air and heat.

What does the kitchen have?

·         Refrigerator

·         Stove

·         Microwave

·         Dishwasher

·         Coffee Maker

·         Toaster

·         Pots and Pans

·         Dishes, glasses, silverware and cooking utensils

·         Washer and dryer

·         Iron and ironing board

·         Vacuum cleaner

 

Do I need to bring linens and towels?

No, there are linens and towels provided in each vacation home. All bedding is provided and towels are supplied. Beach/pool towels are not always included so we recommend you bring your own.

 

Are the vacation homes cleaned daily?

No, the vacation home is cleaned before your arrival and after your departure. If available, you can request a mid-stay clean at an additional charge. This includes washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping. The mid-stay cleaning charge will vary depending on the home you have rented.

 

Do I need to bring cleaning supplies?

For a self-catering vacation home, you will need to bring some cleaning supplies and paper products with you. These are the items that are typically in a vacation home for your arrival.

·         1 garbage bag

·         1 roll of toilet paper per bathroom

·         1 travel-size dish detergent

·         1 travel-size box of laundry detergent